Two-Step Verification

No. At Sun Life we are dedicated to protecting your data. Two-Step Verification provides an added layer of security to help keep your account safe from unauthorized users in case your password is ever compromised.

You can have one phone number and one email address on file to have multiple ways to receive the verification code. For instance, if you’re not near your phone, you can get the code by email.

We can send your verification code by email, text messages or phone call. For landlines we don’t support text to voice message or phone numbers with extensions.

If you don’t see an email from Sunlife, check your junk and spam folders. If you still don’t see the email with the verification code, try turning off your VPN and request a new verification code.

Sun Life charges no fees for Two-Step Verification. Keep in mind, if your one-time verification code is sent via SMS, there could be standard messaging and data fees from your carrier. Please refer to your mobile plan details for more information on messaging fees.

Your phone numbers and email addresses will be used only to provide you with your one-time verification code during the Two-Step Verification process. The contact information that you provide us with will not be used for any other communication or marketing purpose. 

When you set up Two-Step Verification, you’ll be able to choose between two options for receiving a one-time verification code: only when Sun Life requires it or every time you sign in.

If you choose to receive a code only when we need to confirm your identity, we’ll still ask you to complete verification the first time you sign in. After that, you’ll be asked to receive a code only if we notice something’s changed.